Amazon Connect Service Level Agreement

September 11, 2021

Client teams can send quarterly reports that reflect how the service has been provided and the value customers derive from it. It can be an excellent resource during the service renewal period, reduce the exodus and support the expansion of the service. If we design and implement your Amazon Connect cloud contact solution, we may need additional AWS services to meet your needs. For example, if you wish: Tiering, as shown in the table below, can be structured according to the SLAs you want to make available to your customers. For example, premium pet customers who focus on order processing or faster stock updates would be willing to pay a higher price. The price becomes at an exchange rate that tenants are willing to pay for the value, and SLAs become a measure of the value provided by the service.

No Comments »

Comments are closed.